Delete Your Account
You can delete your Eyezo account at any time. Once deleted, your account and all associated data are permanently removed from our servers and cannot be recovered.
This action is permanent and irreversible. Deleting your account does not cancel a subscription — if you subscribe to Premium on Google Play, the Mac App Store or the Microsoft Store, cancel it there too (see below).
How to Delete Your Account
It is the same Eyezo account on every device, so you can delete it from any Eyezo app you are signed in to — phone, Mac or Windows — or simply email us.
Option 1 — On your phone
- Open the Eyezo app
- Go to Settings
- Tap Account
- Tap Delete Account
- Tap Confirm to proceed
Option 2 — On your Mac
- Click the Eyezo eye in the menu bar
- Click the Settings (gear) icon
- Open the Premium page
- Under Eyezo account, click Delete account…
- Confirm to permanently delete
Option 3 — On Windows
- Right-click the Eyezo eye by the clock
- Choose Settings…
- Open the Account page
- Click Delete account
- Confirm to permanently delete
Option 4 — Request via Email
Send a deletion request to:
Include your registered email address. We will process your request and confirm deletion within 48 hours.
What Data Gets Deleted
The table below shows what happens to each type of data when you delete your account.
| Data Type | Description | What Happens |
|---|---|---|
| Account Info | Email address, name, profile picture | ✕ Permanently Deleted |
| Subscription | Premium plan status and billing records | ✕ Permanently Deleted |
| Linked Devices | Device IDs associated with your account | ✕ Permanently Deleted |
| Parental Control | Parent–child links, your hashed PIN, a linked child's daily summaries | ✕ Permanently Deleted |
| Mac & Windows | The link to a Lifetime purchase, the devices using it, synced settings | ✕ Permanently Deleted |
| Feedback & Reports | Messages and screenshots you submitted | ✕ Permanently Deleted |
| App Preferences | Theme, reminder interval, sound settings | ↻ Deleted on Uninstall |
| Break History & Score | Breaks, Eye Care Score, streaks (stored on device only) | ↻ Deleted on Uninstall |
| Screen Time Data | Local usage stats (stored on device only) | ↻ Deleted on Uninstall |
Your break history, Eye Care Score, app preferences and screen time are stored locally on your device only and are never uploaded to our servers. They are removed when you uninstall the app.
Cancel Your Subscription First
Deleting your account does not cancel a subscription — the store that bills you keeps it running until you cancel it there:
- Android (Google Play): Play Store → your profile icon → Payments & subscriptions → Subscriptions → Eyezo → Cancel subscription
- Mac (App Store): App Store → your name → Account Settings → Subscriptions → Eyezo → Cancel Subscription
- Windows (Microsoft Store): account.microsoft.com/services → Eyezo → Manage → Cancel subscription
You keep Premium until the end of the period you paid for.
Bought Lifetime on a Mac or a Windows PC? Nothing to cancel — it is a one-time purchase. It keeps working on the platform you bought it on even after your account is deleted; only the free bonus on the other platform ends.
Questions?
If you have any questions about account deletion or your data, contact us at support@eyezo.app.